<aside> đź’ˇ Selling drinks is the best way to increase your pay! Guests will sit for an average of 80 minutes, in that time, selling them 2 drinks will increase your tip by 45%

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You should have mastered the Glossary at this point, we’ll begin to quiz you on ingredients and item names.

Soupleaf Server Guide

Closing and Job Role Checklist

You have the sole responsibility of satisfying customers and this is your number one priority. If management makes a decision or requests you do something that will impact customer experience negatively, we openly welcome you to push back and give critiques.

You should be knowledgeable and be guiding our guests. You should not be telling the guests, “Everything is good.” Have an opinion.

Customer Experience, Server Duties

  1. Greet the guests within a minute after being sat at a clean table. If you were triple sat, warn them it’ll be a while and they can look at the buffet first.

    For tables of 5+, please let them know the gratuity is automatically included.

  2. Take drink orders, bring water only if requested and make sure they have the necessary plates/utensils. Frozen lychee marg is our most popular.

  3. Have you had hot pot before? If so, go straight to taking orders.

    1. What is hot pot?

Hot pot is typically a family style meal where diners share a pot and cook their choice of meat or veggies, but here at Soupleaf you get your own individual pot and choice of broth.

  1. What do they need to do? Cooking guide.
  2. Take their order for soup and explain the broths. Tonkotsu pork bone and mala are our most popular broth. If they ask for mala, ask if they want extra spicy.
  3. Take their order for meat. The most popular cuts are brisket, toro, pork belly. If they want to do this first, that is fine as well.
  4. REMOVE MENUS FROM THE TABLE (place in side pockets).
  5. Send them off to the buffet bar
  6. Grab their soups and place them back at their table in the proper location. Then grab their drinks (follow this order especially if you are double sat). It helps to do it in a clockwise or counterclockwise order to help you remember.