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Pro Tip: Selling drinks is the best way to increase your pay! Guests sit for an average of 80 minutes—selling them 2 drinks will increase your tip by 45%

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Master the Glossary before continuing. Once ready, take the Server Quiz

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🌟 Welcome to the Soupleaf Server Guide

📊 Closing and Job Role Checklist

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Your Mission: You have the sole responsibility of satisfying customers—this is your number one priority. If management makes a decision that impacts customer experience negatively, we openly welcome you to push back and give critiques.

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Be the expert. You should be knowledgeable and guide our guests. Never tell guests "Everything is good." Have an opinion.

🔔 Operations updates (read)

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Staffing & scheduling

• Shift cuts + swing servers: 2 swing servers instead of 1.
• Doubles: Allowed on specified weekends again (only when we do not already have 7 regular servers). </aside>

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Weekend & holiday shift transitions (morning → evening)

• Do not leave without talking to the head server or manager.
• Tell guests you are transitioning service to the evening server.
• Tables must not be left unattended during a handoff. </aside>

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Service execution reminders

• First-time guests: Use the guide and be extra diligent explaining how things work.
• Rotations: At least once every 10 minutes.
• Watch for empty soft drinks, empty bar drinks, and low soup levels.
• Pre-bus continuously.
• Watch for wet floors.
• Watch meat for burning. </aside>

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Pre-shift meetings & announcements

• All team members must attend a mandatory 3–5 minute pre-shift meeting before each shift.
• Be at the host stand at your scheduled clock-in time and wait for the Head Server.
• The Head Server reviews assigned sections, responsibilities, side work, and consistent pre-bussing. Understand your assignments before starting service.
• Maintain consistent pre-bussing throughout the shift and complete all assigned side work and responsibilities before leaving.
• Continue reading announcements. </aside>

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Discounts & comps

• Offer buffet pricing discount only if there is an issue with meats not being served in a timely manner.
• If a guest finds a bug in their food, provide a 100% discount for that individual’s meal. </aside>

🎯 Customer Experience & Server Duties

1️⃣ Greet Within One Minute

Greet guests within a minute after being seated at a clean table. If triple-sat, let them know it'll be a while and suggest they explore the buffet first.

For tables of 5+, let them know gratuity is automatically included.