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Pro Tip: Selling drinks is the best way to increase your pay! Guests sit for an average of 80 minutes—selling them 2 drinks will increase your tip by 45%

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Master the Glossary before continuing. Once ready, take the Server Quiz

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🌟 Welcome to the Soupleaf Server Guide

📊 Closing and Job Role Checklist

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Your Mission: You have the sole responsibility of satisfying customers—this is your number one priority. If management makes a decision that impacts customer experience negatively, we openly welcome you to push back and give critiques.

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Be the expert. You should be knowledgeable and guide our guests. Never tell guests "Everything is good." Have an opinion.

🎯 Customer Experience & Server Duties

1️⃣ Greet Within One Minute

Greet guests within a minute after being seated at a clean table. If triple-sat, let them know it'll be a while and suggest they explore the buffet first.

For tables of 5+, let them know gratuity is automatically included.

2️⃣ Take Drink Orders

Bring water only if requested. Ensure they have necessary plates/utensils.

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Most Popular Drink: Frozen Lychee Margarita

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3️⃣ Ask: "Have You Had Hot Pot Before?"

If YES → Go straight to taking orders

If NO → Explain: