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👋
You are the face of Soupleaf! Greeting guests means you are the front line for what makes or breaks our service
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📋
Master the Glossary and review the Cooking Guide to answer guest questions
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🔔 Operations updates (read)
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📅
Reservations & cancellations
- Reservations for parties above 5 now require a credit card to cancel.
- Hosts must mark cancellations when guests are within 2 hours of the reservation time.
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🏷️
Hot Pot Pass + 20% Discount (June promos)
- Hot Pot Passes are limited-quantity and run for June only.
- 20% discount codes must be scanned/verified on iPads using the Luma app.
- If a guest asks about eligibility or has an issue scanning, escalate to the head server or manager.
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✅
Before every shift
- Controllers should check reservations before every shift.
- All team members must attend a mandatory 3–5 minute pre-shift meeting before each shift.
- Be at the host stand at your scheduled clock-in time and wait for the Head Server.
- The Head Server reviews assigned sections, responsibilities, side work, and consistent pre-bussing. Understand your assignments before starting service.
- Maintain consistent pre-bussing throughout the shift and complete all assigned side work and responsibilities before leaving.
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🧽
Menus
- Menus get sticky. Clean them properly.
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🏠 Welcome to the Soupleaf Host Guide
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⭐
Your Mission: You have the sole responsibility of satisfying customers and this is your number one priority. If management makes a decision or requests you do something that will impact customer experience negatively, we openly welcome you to push back and give critiques.
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📚 Essential Knowledge
🍲 Cooking Guide
How To Hotpot
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🇭🇰
We are a Canton-style hot pot restaurant where broths are lighter with a focus on quality ingredients and sauces.
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Key Takeaways:
- Meats should be shared among the people
- Cook ingredients individually and don't overcrowd the broth